Shipping policy
The online sales offers presented on the website are reserved for consumers residing in mainland France, the French overseas territories (DROM-COM) (Guadeloupe, La Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana), or in 21 member countries of the European Union (Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal, Italy, Austria, Denmark, Finland, Ireland, Sweden, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia), and for deliveries within these same geographical areas.
Delivery refers to the transfer to the Customer of physical possession or control of the Product.
Shipping methods and delivery fees:
The Operator carefully prepares orders, packages each product in a presentation box placed inside an envelope, and offers the following delivery methods:
- In Metropolitan France:
- Collect from our workshop (Nune Workshop, Laval – 53000) : free of charge. You will receive a text message as soon as your order is ready for collection.
- Tracked Green Letter (La Poste) : free shipping. Estimated delivery: 3 to 8 business days.
- Colissimo (La Poste) : shipping fee of €6.55 for orders under €100. Free Colissimo shipping on orders of €100 or more. Estimated delivery: 2 to 3 business days.
- Colissimo with signature (La Poste) : shipping fee of €7.55. Estimated delivery: 2 to 3 business days. Signature required upon delivery.
- Chronopost Pickup point : shipping fee of €4.50 for orders under €100. Free delivery to a Chronopost Pickup point on orders of €100 or more. Estimated delivery: 2 to 4 business days.
- In Overseas French Territories (Guadeloupe, La Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana):
- Shipping by La Poste Colissimo: shipping fee €9.95. Free on orders over €150.
- Shipping by La Poste Colissimo with signature: shipping fee €13.60.
- In 21 European Union countries (Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal, Italy, Austria, Denmark, Finland, Ireland, Sweden, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia):
- Tracked International Letter : shipping fee of €5.65 for orders under €100. Free shipping on orders of €100 or more. Estimated delivery: 3 to 8 business days.
- Colissimo with signature (La Poste) : shipping fee of €9.75. Free shipping on orders of €150 or more. Estimated delivery: 3 to 10 business days. Signature required upon delivery.
- Chronopost Pickup point : shipping fee of €8.00 for orders under €150. Free delivery to a Chronopost Pickup point on orders of €150 or more. Estimated delivery: 4 to 6 business days.
Manufacturing and delivery times:
Except during holiday periods (announced on the homepage of the website, where applicable), products are manufactured and shipped within 1 to 3 business days, then delivered by La Poste within an average of 2 to 8 business days. The Customer therefore receives their order within 3 to 11 business days.
The Operator undertakes to ship the Products in accordance with the announced timeframes, provided that payment for the order has not been previously refused.
However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email informing the Customer of the new estimated shipping and delivery date.
The Products will be delivered to the address provided by the Customer at the time of ordering. It is therefore the Customer’s responsibility to ensure that this address contains no errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.
No deliveries will be made to a post office box.
The Operator cannot be held liable for any damage to products occurring during transport.
Upon delivery, it is the Customer’s responsibility to verify that the Products delivered conform to the order and that the parcel is sealed and not damaged. If this is not the case, the Customer must, before opening the parcel, have a damage report drawn up by the postal carrier or La Poste. No claim regarding the quantity or condition of the Product will be accepted if it has not been recorded on the report. This document is essential for any claim with La Poste. If the parcel is severely damaged, we recommend checking its contents in the presence of the delivery person and refusing the delivery if the contents are damaged so that the Operator may file a claim with La Poste.
In such cases,
the Customer must notify the Operator within 24 hours after receiving the parcel, by email or letter, of the nature of the damage, with supporting photos, a description of the facts, and indicating the order number, delivery date, and full contact details.
A parcel whose contents were damaged during transport must be refused to the delivery service for return to the Operator. Once the parcel has been opened, return shipping costs are borne by the Customer; otherwise, they are covered by La Poste. All risks related to the return of the Product are borne by the Customer.